Terms & Conditions

General 

We follow the Privacy Protection Law. When you, being a private person, enter your personal data, you also accept the fact that we store and use the information within our business so that we can fulfill our commitments to you. We will protect your personal data according to the Privacy Protection Law and you may obtain information about these data and have them deleted, whenever you wish. You also accept to receive an e-mail with a check list as a service from our side if you abandon the cart without completing purchase.

If any or one of the provisions contained in these purchasing conditions should be declared invalid under Swedish or EU law, the validity of the remaining provisions contained herein shall not in any way be affected, but the invalid provision be replaced by equivalent legal text.

Ordering

If you are below the age of 18, you will need your guardian´s consent. Such consent can be submitted by a parent by sending his/her explicit permission to us by e-mail. All false orders till be tracked and reported to the police, and in case we suffer economic or other damages, we shall claim indemnity.

Payment and delivery

Once you have placed items in the shopping cart and go to checkout, the applicable payment method will be shown as well as whether or not VAT is included, and the VAT-rate applying when relevant. Delivery will be made within 7 days unless it is clear when placing the order that the delivery time is longer.

DesignWerket ship from Sweden and your order will be delivered from Monday through Friday. Free shipping for all orders within Sweden with order value over 1200SEK. For delivery within other European countries, the shipping fee is 150SEK. For non-European countries the shipping fee varies. We will deliver your purchased items in the shortest time as possible.

Packages that have not been collected within 14 days will be sent back to us, and you will be charged for shipping and handling fees. If you want to have your package sent again, we will charge you for the additional shipping cost. Delivery times are provided as guidelines only, DesignWerket not taking in account eventual delays.

Products in our web-shop may be marked with delivery indication. We shall have the right to delete non-deliverable products from your order and to reduce the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order. It is possible to cancel an order until the point of time when it has been executed, i.e. when invoice or freight documents have been created. Delivery in part will be done only at your request and will result in further freight charges on your behalf.

The applicable delivery method will be seen in the check-out when you place the order. It is your responsibility to make sure that the address which you specified at the time of order is correct. Delivery will take place only within Sweden unless otherwise stated.

Prices and Payments

All prices displayed at DesignWerket.com are given in SEK, USD, EUR, GBP, AUD. Outside the European Union, custom fees, other taxes and charges may be added to the purchase price and must be paid for by the customer. For questions regarding VAT, contact your local Customs service office. You will receive an invoice from the shipping company with calculated taxes and import fees after your parcel is delivered.

At DesignWerket.eu it is possible to pay with Mastercard, Visa and American Express. For Swedish resident we also accept payment by Klarna invoice and our own invoice. To view Klarnas payment terms please read more here. Payment must be fulfilled within 14 days otherwise a fee and interest is added for the delay.

Modifying an order

You may modify your order of items in stock until the moment when the order has been executed. If the modification is approved, any price differences will be regulated according to the price, applicable at the time of change. Private persons have right of withdrawal according to what is said under the heading “Right of Withdrawal”.

Cancellation

A cancellation will not be valid until you have received a confirmation hereof from us. You may cancel your order without any cost for you until the moment when the order has been executed. After this date, companies must accept delivery. Private persons have right of withdrawal (see under the heading “Right of withdrawal”). Companies that cancel an order of a specially manufactured product must pay compensation for costs which have incurred before the cancellation and for loss of profit.

Returns and Right of withdrawal

We want you to be satisfied with your DesignWerket purchases. If that's not the case, we'll accept items for return or exchange within 14 days. Just make sure your items are in the original condition and include all labels. 

Your refund will be issued to the same way you used for the original purchase, within 5-10 working days.

To exchange an item, specify the new size or color that you require on the return form and follow the instructions stated on the form. All exchanges are based on stock availability and are shipped to you free of charge.

  • Items must be returned within 14 days of receiving your order
  • Returns will only be accepted if your items are in the original condition and include all labels
  • You are responsible for the shipping of returned items back to DesignWerket. Items lost in transit will not be compensated for

 The right of withdrawal does not exist for:

  • goods which are not prefabricated and for which the manufacturing requires an individual selection or identification by the customer or which are clearly tailored according to the personal requirements of the customer,
  • sealed goods which are not suitable for a return due to reasons of health protection and hygiene in case their seals have been removed,
  • goods that rapidly deteriorate or become too old,
  • perfume and the like which have been opened,

You may examine the goods in the same way as in a physical store but if the product has been used or handled incautiously, so that it no longer can be sold as a new product, you are liable for compensating the web shop for the decrease in value of the product.

You may need to break the packaging in order to be able to examine the properties and function of a product, in which case the packaging should be opened as cautiously as possible and be returned together with the product. Please note that you have no right of withdrawal if the seal of a product has been broken.

Note that you must pay for the return shipping costs.

The withdrawal period starts the day you received the product. 

If you wish to use the right of withdrawal, follow the instructions under “Returns”. You will without delay receive a confirmation that we have received your message, and after that we will determine whether or not you meet the conditions required for using right of withdrawal. You will then receive a reply by e-mail from us, in the given case with information on how to return the goods.

Quality guarantee

Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 12 month of purchase. Please note items that are damaged as a result of wear and tear are not considered to be faulty. We always recommend that delicate materials should be handled with care. Please follow the instructions for washing and handling on the washing label.

Faulty items will be exchanged to the same type of product in the same size. Refunds for faulty items can be made within the 14-day period following delivery. Remember to state your order number. Also clarify which items you are sending back, and why you wish to return them. 

Complaints should then be done by following the instructions under “Returns”.

If we are not able to send a new product to you within reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product.

Misprints

We shall not be responsible for misprints or errors in information or specifications of goods and services which occur in our range of products.

Force Majeure

Both parties shall be relieved from satisfying this agreement, if its fulfilment is precluded, or essentially disabled by circumstances beyond their control or circumstances which could not reasonably be foreseen. The following and similar circumstances shall constitute reasons for relief, provided they hinder or aggravate fulfilment of the agreement: fire disaster, war, mobilization, requisition, confiscation, currency restrictions, common scarceness of goods, deficit in means of transportation, strike, lock-out, power outages, deficits in driving means, and errors or delays caused by sub-contractor because of circumstance, mentioned in this paragraph, or other circumstance, which the parties could not possibly control, which either prevents or aggravates the parties’ fulfilment in such a manner that it could not be done other than to an unreasonably high cost.